❌ No. All sales are final. But you do have a few options:

1. You may transfer your weekend pass to someone else. Single event tickets do not require name changes. We strongly recommend only transferring tickets/passes to/from a friend. Purple Foundation is not responsible for loss of money or tickets. Transfer tickets at your own risk.

2. Convert your purchase to a tax deductible donation. Please use the contact us page to send us a message with your request.

✅ Yes you can use the Humanitix Resale feature.

Checkout this Humanitix Help Article.

Check out this Humanitix Help Page.

Find out how to resend your ticket if you can't locate it in your inbox after paying for it.

Submit a Help Ticket if you still can't locate your confirmation email.

✅ Yes! We now offer Afterpay on certain weekend pass types. Purchases made with Afterpay are subject to their terms an conditions. Check out their support page for more info.

A “weekend pass” is designated for anything that gains access to more than one event (everything pass, VIP pass, shuttle pass, etc) and requires a wristband for entry.

A “ticket” is for a single event only and requires a QR code scanned at the box office to gain entry. A branded single event wristband will be put on your wrist upon entry.

Check out this Humanitix Help Page.

Find out how to resend your ticket if you can't locate it in your inbox after paying for it.

Submit a Help Ticket if you still can't locate your confirmation email.

❌ Not at this time, however we may offer a handful of VIP upgrades the few weeks leading up to PPW and will be available on our ticketing page. They will be only good for weekend passes to upgrade from Primetime Pass to VIP Primetime Pass or Everything Pass to upgrade to VIP Everything Pass. There are no other upgrades planned.

❌ No. We will not refund or cancel the order. All sales are final. But you do have a few options:

1. You may transfer your weekend pass to someone else. Single event tickets do not require name changes. We strongly recommend only transferring tickets/passes to/from a friend. Purple Foundation is not responsible for loss of money or tickets. Transfer tickets at your own risk.

2. Convert your purchase to a tax deductible donation. Please use the contact us page to send us a message with your request.

—Wristbands will be available for pickup starting at the welcome center at the host hotel on Thursday and continuing on Friday.

—We will not be honoring name changes at will-call unless both the original buyer and the new weekend pass holder are present.

—Name on ID must match the name on the order for all weekend passes.

—When you arrive to the welcome center, locate the will-call table and Purple Staff members will greet you. Present your photo ID which will be used to look up your order. Upon verification, the Purple Staff member will select the appropriate wristband, activate it, and then put it on your wrist for you.

Will call/Welcome Center details:

Date: Thursday, May 1 & Friday, May 2

Time: 12–8pm

Venue: Dallas Marriott Suites Market Center

Address: 2493 N Stemmons Freeway, Dallas, TX 75207

By presenting a valid ticket that includes a QR-code that has not already been scanned for that event. Purple staff will not be able to look you up by name at the event.

Yes. Will call will be available at each event, however we stronger recommend picking up at the Welcome Center if you can. Lines may be longer at the event.

❌ No. Each person is assigned a wristband at will-call and it must remain on the person the entire weekend. One weekend pass = one person = one wristband

❌ NO! You can buy VIP Passes and enjoy the VIP benefits regardless of where you are staying.

*It is required for all VIP hotel guests to buy VIP Passes but anyone can buy VIP Passes by themselves.