❌ No. We will not refund or cancel the order. All sales are final. But you do have a few options:

1. You may transfer your weekend pass to someone else. Single event tickets do not require name changes. We strongly recommend only transferring tickets/passes to/from a friend. Purple Foundation is not responsible for loss of money or tickets. Transfer tickets at your own risk.

2. Convert your purchase to a tax deductible donation. Please use the contact us page to send us a message with your request.

✅ Yes

Sending a Transfer

1. Log into MyTickets with the email you purchased the tickets.

2. Select “Manage PPW” Profile

3. Select Transfer Items in top right corner.

4. Enter the recipient email and select any of the items to transfer.

5. Click” Transfer”

Accepting a Transfer Request

1. Open the email and select “View Transfer”

2. The ShowClix account create form displays, complete if you don’t already have a ShowClix account.. Existing users can simply log in.

3. Accept the transfer request and items are added to the ne attendee’s profile

‼️ IMPORTANT:
This process is only for transferring the tickets, it does not transfer money. You will need to use a third party (Apple Pay, Venmo, Zelle, etc) to transfer any funds.

The origial recipient no longer has ownership of the tickets. The receipt is still for the original purchaser–confirmation of what they bought, money spent, etc. but they no longer own the ticket.

You can transfer tickets that have been activated. When you transfer a ticket to someone else, you are also transferring the barcode that was activated with it. If not, the barcode gets unactivated.

When you transfer a ticket, the delivery address will stay the same as the original buyer. If you need the delivery address to be updated you can contact ShowClix Customer Care department through this form.

Check out this ShowClix support page with quick access to help for:

Edit Account Info (Email, Name, Password)

Resetting Your 'My Tickets' Password

Wrong Email Address on Order

Self-Service Exchanges: Step-by-Step

View and Print Tickets

Self Service Exchanges

Locating Your Confirmation ID

How to Access Your 'My Tickets' Account

How can I get another copy of my order confirmation?

AND MORE!

✅ Yes! We now offer Afterpay on certain weekend pass types. Purchases made with Afterpay are subject to their terms an conditions. Check out their support page for more info.

A “weekend pass” is designated for anything that gains access to more than one event (everything pass, VIP pass, shuttle pass, etc) and requires a wristband for entry.

A “ticket” is for a single event only and requires a QR code scanned at the box office to gain entry. A branded single event wristband will be put on your wrist upon entry.

You can easily access your tickets on ShowClix by signing into My Tickets by clicking here.

❌ Not at this time, however we may offer a handful of VIP upgrades the few weeks leading up to PPW and will be available on our ticketing page. They will be only good for weekend passes to upgrade from Primetime Pass to VIP Primetime Pass or Everything Pass to upgrade to VIP Everything Pass. There are no other upgrades planned.

❌ No. We will not refund or cancel the order. All sales are final. But you do have a few options:

1. You may transfer your weekend pass to someone else. Single event tickets do not require name changes. We strongly recommend only transferring tickets/passes to/from a friend. Purple Foundation is not responsible for loss of money or tickets. Transfer tickets at your own risk.

2. Convert your purchase to a tax deductible donation. Please use the contact us page to send us a message with your request.

—Wristbands will be available for pickup starting at the welcome center at the host hotel on Thursday and continuing on Friday.

—You can choose to have your pass mailed to you ahead of time. Your wristband arrives ready to attend your first event.

—We will not be honoring name changes at will-call unless both the original buyer and the new weekend pass holder are present.

—Name on ID must match the name on the order for all weekend passes.

—When you arrive to the welcome center, locate the will-call table and Purple Staff members will greet you. Present your photo ID which will be used to look up your order. Upon verification, the Purple Staff member will select the appropriate wristband, activate it, and then put it on your wrist for you.

Will call/Welcome Center details:

Date: Thursday, May 2 & Friday, May 3

Time: 12–8pm

Venue: Dallas Marriott Suites Market Center

Address: 2493 N Stemmons Freeway, Dallas, TX 75207

By presenting a valid ticket that includes a QR-code that has not already been scanned for that event. Purple staff will not be able to look you up by name at the event.

Yes. Will call will be available at each event, however we stronger recommend picking up at the Welcome Center if you can. Lines may be longer at the event.

❌ No. Each person is assigned a wristband at will-call and it must remain on the person the entire weekend. One weekend pass = one person = one wristband